Frequently Asked Questions
Everything you need to know about shopping with Rome US Official.
What are your standard shipping times?
We offer standard shipping across the United States, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
How can I return an item?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our Returns Portal to start your request.
Which payment methods do you accept?
Rome US Official accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, Rome US Official focuses on serving customers within the United States. We are working on expanding our logistics to include international destinations in the near future.
Are your products covered by a warranty?
Yes, we stand by the quality of our goods. All products come with a 1-year limited manufacturer warranty against defects in materials or workmanship.